Shipping Policy

Last updated: 19 September 2026

This policy is offered by Mohammed Adam, trading as Zyrxo, 225 Boxley Road, Maidstone, Kent, ME14 2BH, United Kingdom.

Email: zyrxo.co@gmail.com Phone: +44 7404 259359

1. Where we deliver

We currently deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We are unable to deliver to BFPO addresses or to addresses outside the UK.

2. Delivery cost

Standard UK delivery is free on all orders.

If we introduce delivery charges or other delivery options in the future, they will always be shown clearly at checkout before you pay.

3. How long delivery takes

Stage	Estimated time
Order processing (preparing your order for dispatch)	1–2 working days
Delivery after dispatch	3–6 working days
Total estimated time from order to delivery	5–8 working days

Working days are Monday to Friday, excluding UK bank holidays. Orders placed on a weekend or bank holiday are processed from the next working day.

Some products may have a different delivery estimate. Where this applies, it will be shown on the product page before you order.

These times are estimates, not guarantees. Occasionally, delays may happen during busy periods (such as Black Friday and Christmas), severe weather or carrier disruption. If we become aware that your order will be significantly delayed, we will contact you.

Whatever happens, unless we agree otherwise with you, we will deliver your order within 30 days of accepting it, as required by the Consumer Rights Act 2015. If we cannot, you may agree a new delivery date with us or cancel your order for a full refund.

4. How your order is sent

Our products are dispatched from UK-based warehouses operated by our fulfilment partners, and delivered by trusted UK carriers such as Evri and Royal Mail.

Because we work with fulfilment partners:

• if you order more than one item, your order may arrive in separate parcels, on different days
• the packaging and delivery note may not carry the Zyrxo name

This does not affect your rights in any way.

5. Tracking your order

Once your order has been dispatched, we will email you a shipping confirmation with a tracking number and a link to follow your parcel.

Please allow up to 24 hours after receiving this email for tracking information to appear.

If you have not received a shipping confirmation within 3 working days of placing your order, please check your spam folder, then contact us at zyrxo.co@gmail.com.

6. Delivery address

Please check your delivery address carefully at checkout. If you notice a mistake, email us within 24 hours of placing your order and we will correct it before dispatch where possible.

What happens if a parcel cannot be delivered because of an incorrect or incomplete address is explained in Section 8 of our Returns & Refunds Policy.

7. Missed deliveries

If you are not home when your parcel arrives, the carrier will usually leave it in a safe place, with a neighbour, or leave a card explaining how to rearrange delivery or collect your parcel. Please follow the carrier's instructions.

If a parcel is returned to us because it was not collected, please contact us and we will arrange redelivery or a refund.

8. Lost, late or damaged parcels

Your order remains our responsibility until it is delivered into your physical possession.

If your parcel has not arrived within 12 working days of your order, if tracking shows it as delivered but you have not received it, or if it arrives damaged, please contact us at zyrxo.co@gmail.com with your order number. For damaged items, please include photos of the item and its packaging.

Full details of how we handle lost, undelivered, damaged and faulty items are set out in Sections 6 and 7 of our Returns & Refunds Policy.

9. Cancellations and returns

You can cancel within 24 hours of ordering, and you have a legal right to cancel within 14 days of receiving your order. We also offer a 30-day returns window. Full details are set out in our Returns & Refunds Policy.

10. Contact us

For any question about delivery:

Email: zyrxo.co@gmail.com Phone: +44 7404 259359 Response time: within 1–2 working days